Return & Refund Policy

💯100% Refund Within 30 Days

We want you to feel completely confident and comfortable with every Neck Haven purchase. Your satisfaction is our top priority — and that’s why we offer a 100% refund within 30 days on all unused and unopened items. 💙

🛋️ Try It

If you’re unhappy with your purchase for any reason, simply email us within 30 days of receiving your item at 📧 support@theneckhaven.store. and we’ll issue a full refund — as long as the product remains unopened and in its original packaging.

For hygiene and safety reasons, opened or used products are not eligible for refunds.

📦 How Returns Work

To initiate a return, please contact us at support@theneckhaven.store within 30 days of receiving your order. Our team will review your request and provide return instructions if your item meets our eligibility criteria.

All returns must be approved before being sent. Items must be unused, unopened, and in their original packaging to qualify.

Customers are responsible for return shipping costs unless the item is defective or there was an error on our end. Please ensure your order number is included inside the return package so we can properly process your return.

💸 How Refunds Work

Once you contact us, our team will review your request and confirm your refund within a few business days.
Refunds are processed to your original payment method, typically within 10 business days after approval.

If it’s been more than 15 business days since your refund was confirmed, please reach out to us at 📧 support@theneckhaven.store. and we’ll make sure it’s resolved right away.

🛡️ Chargebacks and Refund Eligibility

If a chargeback or payment dispute is initiated through your bank or credit card provider before contacting us, you will no longer be eligible for a refund through our return process.

We always aim to resolve every issue quickly, fairly, and directly — just email us first at 📧 support@theneckhaven.store, and we’ll take care of you.

🧡 Need Help?

We’re here to make sure you love your experience — from start to finish.
If you have any questions, concerns, or feedback, don’t hesitate to reach out. We’re always happy to help! 🙌